Privacy Policy

Last Updated: 21/11/2025

Jaweb (“we”, “our”, “us”) provides AI-powered chatbot services to help businesses automate customer support, manage conversations across platforms (including websites, WhatsApp, Shopify, Zapier, and others), and improve user engagement. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use Jaweb or any related services.

By using Jaweb, you agree to the practices described in this Privacy Policy.

1. Information We Collect
1.1. Personal Information You Provide

When you sign up or interact with Jaweb, we may collect:

Full name

Email address

Phone number

Business or store details (e.g., Shopify shop domain)

Billing details (for subscriptions or credit purchases)

Login credentials (encrypted)

1.2. Chat & Usage Data

To provide chatbot functionality, we may collect:

Messages sent through your chatbot

User queries and responses

Uploaded files or content used to train your chatbot

Messages exchanged on platforms like WhatsApp or your website

Chatbot analytics and usage patterns

1.3. Technical Data

We may collect:

IP address

Device information

Browser type

Operating system

Cookies and tracking data

Log files and error reports

1.4. Third-Party Integrations

If you connect Jaweb to external platforms (e.g., Shopify, WhatsApp, Zapier), we may access specific data required to operate:

Shopify: Store info, orders, products, variants

WhatsApp: Messages sent/received

Zapier: Trigger and action data

We only access the minimum data needed to provide the service.

2. How We Use Your Information

We use your information to:

2.1. Provide and Improve Jaweb

Operate and maintain the chatbot

Improve AI accuracy and performance

Manage accounts, authentication, and security

Personalize user experience

2.2. Communication

Send service-related updates

Respond to support requests

Send billing, subscription, or credit notifications

2.3. Analytics

Analyze chatbot interactions

Improve training data

Generate insights for dashboard reports

2.4. Legal & Compliance

Prevent fraud or unauthorized access

Comply with laws and platform requirements (e.g., Shopify policies)

3. How We Share Your Information

We do not sell your data.
We may share data only with trusted third parties for the following reasons:

3.1. Service Providers

Cloud hosting (e.g., AWS, DigitalOcean)

Payment processors (e.g., Stripe, Paystack, CoinPayments)

Email/notification services

Analytics tools

They are bound by confidentiality agreements.

3.2. Platform Integrations

When you connect Jaweb to other platforms (e.g., Shopify, WhatsApp), data may flow between systems strictly for functionality.

3.3. Legal Requirements

We may disclose data if required by:

Law enforcement

Government agencies

Applicable laws or legal processes

4. Data Storage & Security

We implement advanced security measures to protect your data:

Encrypted storage for sensitive data

Secure server environments

Regular security updates

Access control and authentication layers

However, no online system can guarantee 100% security.

5. Your Rights

Depending on your region (e.g., GDPR/CCPA), you may have the right to:

Access your data

Update your data

Request deletion

Export your data

Restrict certain processing

Withdraw consent

Requests can be made by contacting:
[email protected]
(or your preferred email).

6. Cookies & Tracking

Jaweb uses cookies to:

Maintain sessions

Improve performance

Analyze usage

Personalize the experience

Users may disable cookies via browser settings, but some features may not work.

7. Data Retention

We retain your data only for as long as necessary to:

Provide the service

Comply with legal obligations

Resolve disputes

Maintain security

You may request deletion at any time.

8. Children’s Privacy

Jaweb is not intended for individuals under 13 years old.
We do not knowingly collect children’s data. If such data is discovered, we will delete it immediately.

9. International Data Transfers

Your data may be stored or processed in servers located outside your country.
We ensure all transfers follow industry-standard protection rules.

10. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on our website with a “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy, contact us at:

Email: [email protected]

Website: https://jaweb.me

Company: Jaweb